Google Adwords Mastery » Reporting and Analytics

Coming Soon: Ad Group Impression Share Metrics

Geoff Alexander — Tue, 17 Jan 2012 17:32:00 +0000

Based on advertiser requests, we will soon offer ad group level impression share metrics for the Search and Display Networks. Once released, you can use ad group impression share data to, for example, better identify high performing ad groups that aren't capturing the majority of available impressions.

In the next few weeks, you will see three new columns that can be added to your ad groups tab:

Impr. Share: the percentage of impressions you received divided by the estimated number of impressions you were eligible to receive.
Lost IS (Rank): the share of impressions lost due to your Ad Rank. Note that Lost IS (rank) will not be shown if you were at or near your budget for part or all of a given day (a.k.a. were “budget constrained”) during the date range being examined.
Exact Match IS: (Search Network only) the percentage of impressions you received for searches that exactly matched your keyword divided by the estimated number of exact match impressions you were eligible to receive.

In addition to providing more detailed metrics, we are also planning to update our algorithms to provide more accurate campaign impression share metrics. As a result, there are some important changes you should be aware of:

Refined campaign-level statistics: Since we are improving our algorithms, we will update all campaign-level impression share metrics back to May 2011. As a result, you will no longer be able to see campaign-level historical impression share metrics before May 2011. If you wish to preserve a record of the pre-May 2011 campaign impression share data, you will need to download a report before January 30, 2012.
Once-a-day updates: In order to calculate your impression share metrics with a greater degree of accuracy, we will update all impression share metrics once per day (approximately noon Pacific Time [GTM-8]). As a result, the impression share data that you see will not reflect impression share for the current day, and may not include the previous day's impression share as well (depending on what time of the day you run your report).

These changes will begin to roll out to all advertisers globally on January 30, 2012, so look out for them in your account soon. Once these changes are live, you’ll be able to find more detailed information in the AdWords Help Center.

Posted by Katie Miller, Inside AdWords crew

Now all US and Canada advertisers can get more phone calls and detailed call reporting

Geoff Alexander — Tue, 19 Jul 2011 15:00:00 +0000

Call Metrics, a simple way to get more phone calls and detailed call reports with AdWords, is now available to all advertisers in the US and Canada. Availability was limited since the introduction in November 2010, so thanks for holding.

Call Metrics works by assigning and placing a toll-free forwarding number next to your ad text on Google search pages. When a user sees your ad and calls the number, AdWords registers the call and forwards it to your business. So far, we’ve connected over 5 million calls for thousands of businesses. And calls generated from ads using Call Metrics last six minutes, on average.

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Vijay Malavia, Associate Search Director at interactive agency Razorfish, manages search campaign strategy and results on behalf of his client ADT, the largest US electronic security service provider. With its broad mix of services and customer profiles, ADT considers both the web and phone to be important customer acquisition channels. Vijay describes the benefits of Call Metrics he’s seen for ADT:

"Since we’ve started using Call Metrics, we've seen average daily call volume in the ADT call center increase. Quality of inbound calls has been solid -- duration and conversion metrics are consistent with other sources. In addition to providing convenience and getting more calls, having integrated reporting has made it much easier to project the total value ADT is getting from both calls and clicks from AdWords. And that's helped us make better optimization and budget decisions."

We’re also announcing a few other changes with this launch:

1. More detailed reporting. In March we enhanced Call Metrics reporting to show the time, duration, and caller area code for each call. Based on advertiser feedback, we’re now making reporting available at the ad group and campaign level for manually-dialed calls (subject to minimum volume). And you’ll still be able to segment reports to compare how many calls were received from mobile clicks-to-call and how many were manually dialed after the ad was shown on a desktop, notebook, or tablet computer.

2. New pricing for certain calls. A $1 USD (or equivalent in CAD) charge applies to manually dialed calls completed to your Google forwarding numbers. These calls occur when a potential customer on a desktop, notebook or tablet computer sees your ad and dials the number shown.

Pricing for mobile clicks-to-call remains unchanged, whether you use Call Metrics or not. They continue to be charged as regular mobile search ad clicks.

3. Call Extensions replace Phone Extensions. To reduce possible ambiguity, we’ve renamed Phone Extensions to Call Extensions.

In a future release, we plan to incorporate calls into Ad Rank calculations, which determine an ad’s position and cost per click. At that time, you’ll be able to influence your ad position by specifying a bid per call greater than $1.00 USD. This will parallel the way that clickthrough rate (CTR) and max CPC bids can influence Ad Rank today.

To get started with Call Metrics, sign into AdWords and click on the Ad Extensions tab. Select Call Extensions in the shaded View drop down box. Select your country, then enter the business phone number where you’d like to receive calls for this campaign. Finally, select the check box for Call metrics.

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You’ll find many more details and answers to frequently asked questions in the AdWords Help Center.

Posted by Surojit Chatterjee, AdWords Product Manager

An Obsession with Advertising, Accountability, and Awesomeness

Geoff Alexander — Fri, 13 May 2011 21:55:00 +0000

A guest post by Avinash Kaushik

I'm so incredibly impressed with the rapid evolution there's been in the advertising and marketing possibilities available to us. Offline, online, social—there are so many things to do and so little time (and budget!).

One of the absolute delights of online marketing (regardless of type) is the amount of accountability you can bring to your marketing budgets. For example, think about how challenging it is to know how many people looked at your ad in a magazine and took action. In contrast, think about how easy it is to measure the same thing for your digital display ads. How many potential customers were actively looking for cars, saw your ad on TV, and then went to your destination? You can measure this for your search ads. How often do prospects listen to your radio ads completely and then engage with you? You can measure this for your YouTube ads.

I could keep going. It's so exciting what we can measure, regardless of the online channels we use or the measurement tools to which we have access.

And yet, it's heartbreaking how little we bring all this awesomeness to bear upon our digital efforts. So much of our marketing is simply replicating our offline advertising online. And what's particularly heartbreaking to me, the author of two books on web analytics, is how we bring our low expectations of offline measurement to our online efforts.

So let's change this. Together.

UPDATE:

In case you were unable to attend the webinar on this topic last week, here is the recording of what was discussed. Look for more webinars in the coming months on topics such as campaign attribution, mobile metrics, and branding metrics, to name a few!

-Avinash

Posted by Lisa Shieh, Inside AdWords crew

Free online webinar on ‘Making more profit with Google Analytics’

Geoff Alexander — Fri, 25 Mar 2011 23:42:00 +0000

On Wednesday, March 30th, we’ll be holding an interactive webinar about making more profit with Google Analytics.

In this live online course, we’ll provide an overview of some key reports that can help you unlock new insights into your site's performance. We'll show you how to get more sales, reach more visitors, and achieve better ROI through the use and careful analysis of your Google Analytics account.

This webinar will be presented by AdWords Specialists as part of the AdWords Online Classroom (UK) and will take place on Wednesday, March 30, 2011, from 3 pm to 4 pm BST*, so make sure to sign up now!

* Due to Daylight Savings (clocks changing) in the UK, please check your local time zone for the correct equivalent time.

Posted by Lisa Shieh, Inside AdWords crew

Learn how to set up Ecommerce reporting in Analytics in a live online course

Geoff Alexander — Mon, 24 Jan 2011 08:00:00 +0000

This Wednesday, January 26th, we’ll be hosting a live online course about Ecommerce in Google Analytics as part of the AdWords Online Classroom (UK).

During the course, we’ll discuss how to set up Ecommerce tracking in your Analytics account and enable it for your reports. We’ll also discuss implementation techniques such as tracking third-party shopping carts and detail the best reports to use for in-depth analysis of your AdWords activity. This should help you assess your AdWords return on investment and give you more insight into how your advertising is performing in terms of online transactions and revenue generated on your site.

The course will be presented by Analytics specialists and is most suited to advertisers with websites that include the functionality to purchase goods or services. It will take place on Wednesday, January 26th from 3 pm to 4 pm GMT (7 am to 8 am PST) and will include time for Q&A.

If you're interested, be sure to sign up now!

Posted by Nathania Lozada, Inside AdWords crew

Measure how customers interact with your ads

Geoff Alexander — Tue, 30 Nov 2010 19:14:00 +0000

New AdWords features such as Product ads, Sitelinks and Click-to-call allow you to create more interactive ads. Product ads and Sitelinks help customers find the most relevant pages on your website and Click-to-call allows customers to call your business directly from the search results.

As ads become more interactive, you might want to know how they'll impact your business's key metrics like clicks, click-through-rates and, most importantly, conversions.

To help answer this question, we’ve added a new report to your AdWords account that allows you to measure the performance of each click type you’re using. You can think of a click type as how your customers interact with your ads. Did they click on the headline, a sitelink, or some other aspect of your ad?

You can access the new click type report in the Campaign, Ad groups or Keywords tabs. Select “Segment” then “Click type.”

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With this added data, you’ll now have the ability to compare performance of each click type side by side. If certain click types perform well for your business, you may want to consider expanding them to other campaigns. Comparing click types by campaign, ad group or keyword will also highlight areas that need work.

Given the success we’ve seen searchers and businesses have with more interactive features in ads, you can expect to see more of these types of features in the future. With the new click type report in AdWords you can measure the impact of these new features and continue to get the most out of your ads.

Posted by Nathania Lozada, Inside AdWords crew

Introducing the Japan and Asia-Pacific Conversion Room

Geoff Alexander — Wed, 10 Nov 2010 18:01:00 +0000

Google Analytics, Google Website Optimizer, Search Funnels, and AdWords Conversion Tracking - these are some of our favorite tools for measuring and optimizing conversions on websites. These tools help you maximize your return on investment whether your site exists to share information, generate leads, or make sales.

We recently started the Japan and Asia-Pacific (JAPAC) Conversion Room and Blog. Over the last two years we've seen a tremendous uptake of Google’s conversion products in this region, celebrated many success stories with users, and witnessed the development of local expertise. The JAPAC Conversion Room aims to inspire JAPAC (and global) online marketers to maximize conversions through sharing success stories and expert tips from this region.

If you're drawn to digital marketing, optimizing for conversions, and have an interest in the Japan and Asia-Pacific region, then head on over to the site and subscribe to get all of the latest articles.

Post Posted by Nathania Lozada, Inside AdWords crew

The Report Center is retiring soon

Geoff Alexander — Tue, 26 Oct 2010 15:07:00 +0000

Back in June we began moving AdWords reports into the Campaigns tab. Since then, we’ve copied over every key AdWords report, letting you quickly download your data from the same pages where you manage your campaigns.

In the next few weeks we’ll finish the transition and retire the Report Center entirely. From then on you’ll schedule and download all of your reports from within AdWords campaign management.

We’ve made the transition to this new style of reporting gradually, collecting feedback from advertisers and making adjustments accordingly.

For example, we heard that you had a hard time finding specific reporting options in your account. To help, we’ve added relevant FAQs to the download menus in the Campaigns tab, enabling you to find the views and metrics you’re interested in more easily.

If you’re currently downloading reports from the Campaigns tab, you’ve already adjusted to the bulk of the changes, and you’ll find that each of your scheduled reports have been copied to the Control Panel & Library. We’ll delete any old versions of scheduled reports from the Reports tab, and stop sending the emails associated with them, by early November. Shortly thereafter, we’ll remove the Report Center entirely.

To prepare for the retirement, you can compare the scheduled reports in the Reports section of your Control Panel & Library to the old versions of your scheduled reports in the Report Center, then make any necessary adjustments to make sure you’re getting the data you want, in the format you want.

If you’re looking for additional resources to guide you through the changes, you can visit the AdWords Help Center for articles on each report. We’ve also published a before and after guide to keyword reporting to give you a step-by-step tutorial to running one of the most popular AdWords reports.

Thanks again for your patience during the transition. If you have any additional feedback on AdWords reporting, please continue to send it our way.

Posted by Gordon Zhu, Inside AdWords crew

New Features in Search Funnels

Geoff Alexander — Tue, 05 Oct 2010 21:10:00 +0000

We’ve received very positive feedback from advertisers using Search Funnels—the new set of reports launched in Conversions. Advertisers are beginning to understand the path to conversion beyond just the last click and are now able to give credit to assisting keywords and ads that customers saw and/or clicked before converting. Each buying cycle is different and Search Funnels is eliminating the guesswork over the roles your keywords are playing in the path to conversion.

And here’s the first round of improvements, as requested by you.

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Longer, customizable Conversion History Windows

A buyer may take longer to research and buy a vacation package rather than purchase movie tickets, for example. The funnel for various conversion types can differ greatly in regards to time to purchase and number of clicks to purchase. Now, you can adjust the time span, or Conversion History Window, to 30 days (default), 60 days or 90 days prior to a conversion to see the Search Funnel data leading to that conversion. With this feature, you can look further back into the history of your conversion paths.

Only show complete conversion paths

A percentage of surfers clear cookies from time to time, which can influence search funnels data by causing conversion paths to appear shorter by eliminating some upper funnel assists - impressions or clicks on your keywords - that may have occurred prior to cookie deletion. For instance, if a buyer clicks on one of your ads, then clears cookies, then goes on to click another one or your ads before making a purchase, the click prior to cookie deletion will not show up in your Search Funnels reports.

Now, you can sanitize the search funnel data you’re looking at by checking a box in your reports called “Only show complete conversion paths.” This option will filter out conversions that are from paths that are potentially biased by cookie deletion. As such, while you will end up analyzing fewer conversions overall, you will be seeing truer, more complete conversion paths. Use this option to strengthen your overall funnel analysis and understand how buyers are finding your products.

These new features were created based on feedback we received from Search Funnels users and we hope you find them useful as you experiment with, analyze, and optimize your portfolio of keywords.

Posted by Gordon Zhu, Inside AdWords crew

Changes to reporting in My Client Center

Geoff Alexander — Tue, 07 Sep 2010 22:00:00 +0000

For those of you who use My Client Center (MCC) to manage your client accounts, we’re introducing a new interface for the Client Reporting tab. Over the last few months, we’ve developed a new reporting interface to help you get your reports faster, easier, and more securely.

These changes will only affect reporting for MCC users. If you use the AdWords Reports Center in an individual AdWords account, see our earlier post to learn about the reports that have moved to the Campaigns tab.

Key features of the new interface

No more templates: We’ve removed templates. Each report today can be the basis for a different report. Just click ‘Create Similar’ next to the report, and you’ll create a new report based on the one you just selected.
Faster report generation: We’ve built new infrastructure that allows you to create complex reports more quickly and easily.
More reports: We’ve increased the number of reports you can store from 15 to 100. Now you can build many customized reports to meet your unique needs.
Increased security: To allow you to better control who receives your reports, we’ve changed the level of access for emailed reports. With the new interface, only email addresses that were invited to the account can receive emailed reports. You can modify the access levels by clicking ‘Account Access’ in the My Account tab. Learn more.

To learn more about all of the new features, visit the Help Center.

Migrating from the old interface:

Over the coming weeks, you’ll see a message in the old interface inviting you to switch over and experiment with the new interface. The old interface will still be completely functional, and all of your previous reports will continue to work.

When we start migrating your reports, you’ll be redirected to the new reporting interface when you click on the Client Reporting tab. Once this happens, you’ll be able to see your reports in the old interface, but you won’t be able to create new reports or modify scheduled reports. You’ll also notice that your scheduled reports will be generated twice – in both the old and new interface. You can delete reports from the old interface to stop seeing duplicate reports.

If you send scheduled reports to email recipients, we’ve introduced a way to give you more control over who receives your new reports via email. Only email address invited to the account will be able to receive emailed reports.

At the end of the transition to the new reporting interface we’ll remove the link to the old interface, reports scheduled through the old interface will no longer run, and you’ll need to schedule emailed reports using the new interface.

How to prepare

We recommend experimenting with the new reports available in the Campaigns tab of any individual AdWords account. You can also take a tour of these new reporting tools in the AdWords Online Classroom. Once the new reporting interface is available in your MCC, you can try out the new features and start creating reports. To learn more, visit the Help Center.

To let us know what you think of these changes, click the ‘Send feedback’ link in your account.

Posted by Omry Pruzan, Product Manager, My Client Center